As a medical assistant, you will find yourself performing several duties and interacting with patients, all in succession. And the field being that of health, each responsibility is an important one.
To be able to continue doing your job efficiently and without any hiccups there are certain things you must avoid. They may not be stated explicitly on paper, but once you read on, you will know some things are indeed best avoided.
*Clear Misunderstandings: A patient entering a medical facility does not know the different staff designations and their duties. Many times you will be mistaken for a nurse, or even a doctor. While you might think of it as a compliment, you must immediately make it clear to the patient or any related person, that you are a medical assistant. A misunderstanding may lead to the patient confiding in you, which can create problems in the future.
*Informal Advice: Medical assistants are always on the scene, and are generally more approachable; so many times patients will tend to ask you for some advice on their health. Refrain from committing anything even in casual talk. Direct any queries to the professional in charge of the patient. A remark made by you even informally can be taken up by the patient, which is not desirable.
*Avoid Stress: Your job as a medical assistant will be extremely demanding on your body and mind. Being stressed will lead to irritation and mistakes at work. Therefore you must learn to balance your work and home, by taking a break and getting proper rest to avoid stress build-up.
*Emotions Aside: A medical assistant comes in close contact with people, and sometimes the circumstances result in the assistant getting attached to the patient. You must however avoid this. While it is not easy, getting attached will cloud your mind and end up hampering your work. It is best to restrain yourself and stay professional, which is good for you and also the patient, in the long run.
*Verbal Communication: In all communications with the patient, it is best to have the instructions in writing, and approved by the doctor. It also helps to avoid misunderstanding among patients. All such notes should be filed in the patients records. Written communication acts as a safeguard for everyone involved.
Discretion is a better part of any job, and in matters of health, it is a must have. The adage, ‘Prevention is better than cure’ rings true for every medical assistant.